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Paying your Water Bill

Water Bill Payments may be made as follows: 1) at our office during regular business hours; 2) in our After Hours Payment box located at the District office; 3) through the US Postal Service or other delivery service; 4) through your online bill payment service; or 5) through our Automatic and Payment by Telephone plans as described below. 

If you use your bank's online bill payment system or another online bill payment service to pay your water bill, Crestline Village Water District will normally receive your payment in two (2) business days from most banks.  Check with your bank or service for the estimated number of days it will take for your payment to reach us. 

Payments are recognized when they are received by the District, not on the postmark date or the date you initiated your payment at your bank or with your bill payment service.  The District is not responsible for any delays that may occur in the delivery of your payment. 

Payments left in our After Hours Payment box are processed and considered received at the beginning of the next business day.

Online Payments are not currently offered by Crestline Village Water District. 

 

Automatic and Payment by Telephone Payment Plans

Automatic/Phone Payment Enrollment Form (requires Acrobat Reader)                       

Crestline Village Water District is offering two additional payment methods to our customers.  We have developed this program to assist our customers who wish to have automatic bill payments, and for those who wish to make occasional payments by telephone.  Please read the following information and select the Payment Plan that best fits your needs.  As always, you can continue to make your payment by mail or by bringing your payment to our office.

Automatic Payment Plan will save you on check writing and stamps.  When you enroll in this plan, you authorize a deduction from your checking account to pay your water bill.  Your payment will be automatically processed on the due date printed on your bill.  This is normally about 15 to 20 days after the water bill is mailed to you.

Payment by Telephone is available for those occasions when you need to make an immediate payment.  Call us on the day you would like to make a payment, up to and including the bill due date.  Your payment will be deducted from your checking account.  Enroll now to simplify the Payment by Telephone process.

Enroll Today by choosing one of the options and completing and returning the Agreement form.  Be sure to enclose the following items: 1) a check for this month's water bill along with your payment stub; or a voided check (This will be the checking account from which funds will be deducted) and 2) a completed and signed application/authorization form.

Important Questions and Information regarding the Automatic Payment Plan

Who is eligible for the Automatic Payment Plan?  The plan is open to all customers.  Your account must be in good standing with a history of no more than one returned check within the last 12-month period.

What does it cost me to participate in this plan?  There is no cost from Crestline Village Water District to participate.  However some financial institutions may charge a fee for processing bank drafts.

Will I still receive a water bill?  Yes, when you sign up for Automatic Payments, you will continue to receive a monthly bill.

When do the Automatic Payments begin?  Your application will be processed and you will be enrolled in the Automatic Payment Plan within 30 day after we receive the application.  Your water bill will show the date that your Automatic Payment is scheduled to be processed.

What happens if I have a larger than normal water bill and do not have the funds available to cover the Automatic Payment?  If you need to stop an automatic payment from occurring, you must call our business office at least three (3) business days before the scheduled payment date. Crestline Village Water District reserves the right to terminate your participation in the Automatic Payment Plan if you stop an automatic payment more than twice within a 12-month period

After I'm enrolled how do I change information on my Automatic Payment or Payment by Telephone enrollment?  Send us a copy of a voided check that shows us the correct bank account information or call us to notify us of changes.  Inaccurate information may result in payments being refused by your financial institution.  Crestline Village Water District will not be responsible for delays or losses which result from inaccurate information or failure to provide us with timely notification of changes.

What happens in the event of a rejected payment?  Payments may be rejected by your financial institution because of insufficient funds, closed/unauthorized accounts or other reasons.  Check with your financial institution for possible fees it may impose.  If your payment is rejected, Crestline Village Water District will charge a $35.00 fee and process the rejected payment as a returned check.  Crestline Village Water District reserves the right to terminate your participation in the Automatic Payment and Payment by Telephone Plan if your payment is rejected more than once within a 12-month period.

How do I cancel Automatic Payments?  You may cancel your participation in the plan by calling Crestline Village Water District.  Termination will be effective within three (3) days after we receive your notification.

Click on the link below to open a printable form, complete the form and return the following information to us:

  1. A check for this month's water bill along with your payment stub; or a voided check (This will be the checking account from which funds will be deducted)
  2. The completed and signed application/authorization form

Automatic/Phone Payment Enrollment Form (requires Acrobat Reader)                       



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Comments or questions - contact us at:  cvwater@cvwater.com

Page last updated: 10/27/2011 by KBD